Returns & Exchange

At Mattress Lab, we aim to get it right the first time with our expert guidance and ZzzMatch™ system, but we understand that sometimes adjustments are needed. That’s why we offer a Comfort Trial and Exchange Policy for select brands to ensure you’re happy with your purchase.  

 

Here’s how it works: (available on select brands, see store for details) 

 

Guidelines:  

• Adjustment Period: Sleep on your mattress for at least 30 nights to allow your body to adjust.  
• Mattress Protector: To qualify, a mattress protector must be purchased with your mattress and used throughout the trial.  
• One-Time Exchange: You’re eligible for a one-time exchange for a mattress of equal or greater value. 
• Restocking Fee: A $249 fee applies and will be deducted or charged at the time of exchange. 
• Condition: The mattress must be in excellent condition, free of damage or stains.  

Notes:  

• Refunds are not available; this policy only covers exchanges.  
• Exchanges must be requested during the eligible trial window for the specific mattress brand